Kipepeo Pathways Privacy Policy

Effective Date: May 2026

At Kipepeo Pathways, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, book a program, or participate in our ethical voluntourism experiences.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

• Contact and Identity Information: Name, email address, phone number, nationality, date of birth, and passport/ID details.
• Program Application Data: Skills, interests, emergency contacts, dietary requirements, health information (where relevant for safety), and criminal background check (for certain programs).
• Payment Information: Billing details processed securely through our payment partners.
• Photos, Videos & Testimonials: Images and videos taken during programs (only with your explicit consent under our No Photo Exploitation Policy).
• Impact & Feedback Data: Information you provide in impact logs, surveys, and post-program feedback.
• Technical Data: IP address, browser type, device information, and cookies (see section 10).

2. How We Use Your Information

We use your personal data to:

• Process your booking and deliver your voluntourism program.
• Communicate with you about your trip, updates, and impact reports.
• Match you to the most suitable community project.
• Ensure your safety and comply with legal requirements.
• Measure and report program impact
• Improve our services and send relevant updates (with your consent).
• Comply with legal obligations and protect our rights.

3. Legal Basis for Processing (for our international volunteers)

We rely on:

• Contract performance (to deliver your program)
• Legitimate interests (safety, impact measurement, service improvement)
• Your consent (marketing, photos, testimonials)
• Legal obligations (visa, safety, tax requirements)

4. Sharing Your Information

We only share your data when necessary:

• With our local coordinators, partner communities, and other approved partners for program delivery.
• With service providers (payment processors, accommodation providers, transport companies, email services).
• With impact reporting or certification partners (only anonymised or aggregated data where possible).
• When required by law (e.g., TRA, immigration authorities).

We never sell your personal data.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and secure servers. However, no system is completely secure.

6. International Data Transfers

As a Kenya-based organisation, your data may be transferred outside Kenya. We ensure appropriate safeguards are in place (e.g., standard contractual clauses) when transferring data to countries that do not have equivalent data protection laws.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Withdraw consent at any time (where consent is the legal basis)
• Request data portability

To exercise these rights, contact us at the details below.

8. Children’s Privacy

We are especially careful with data relating to children. For our Childcare & Child Protection program, we only collect and process children’s data with explicit parental/guardian consent and in line with our strict safeguarding policies. We never allow exploitative use of children’s images.

9. Retention of Data

We keep your personal data only as long as necessary for the purposes for which it was collected, or as required by law. Impact and anonymized data may be kept longer for reporting purposes.

10. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. You can manage your cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any material changes via email or on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Kipepeo Pathways
Email: info@kipepeopathways.com
Phone/WhatsApp: +254 717 999 677
Website: https://kipepeopathways.com/